Contact information
Contact Information
We're here to help. Whether you have a question about your order, need help choosing the right product, or want to follow up on a delivery, our team is ready.
This is the fastest way to reach us and the best channel for anything related to an existing order.
Response time
We reply within 24 to 48 business hours. During sales periods or holidays, responses may take slightly longer, but every message gets answered.
Support hours
Monday to Friday, 9:00 AM to 6:00 PM (EST). Messages received outside these hours are answered on the next business day.
What to include in your message
To help us resolve your request faster, please include:
- Your order number, found in your confirmation email
- The email address you used at checkout
- A clear description of your question or issue
- Photos, if the item arrived damaged or isn't what you ordered
Common requests
Where is my order? Check the tracking link in your shipping confirmation email first. If tracking hasn't updated in more than 7 business days, write to us and we'll investigate with the carrier.
I need to change my address. Email us as soon as possible. We can update it if the order hasn't shipped yet.
I want to return an item. See our Return and Refund Policy, then email us with your order number to start the process. Please wait for our instructions before shipping anything back.
I never received my confirmation email. Check your spam folder. If it isn't there, write to us with the name and email used at checkout and we'll resend it.
Wholesale and partnerships
For bulk orders, retail partnerships, or collaboration enquiries, email support@purepeth.com with "Partnership" in the subject line.
Company details
PurePeth
support@purepeth.com