Refund policy

Return and Refund Policy

At PurePeth, we want you to be completely satisfied with your purchase. If something isn't right, this policy explains how to resolve it.

60-Day Satisfaction Guarantee

You have 60 days from the date you receive your order to request a return or refund. If you aren't happy with your purchase within that window, reach out and we'll make it right.

Eligibility

To be eligible, the item must be in the condition you received it. If the product arrived damaged, defective, or isn't what you ordered, you're covered regardless of condition.

How to start a return

Email us at support@purepeth.com with your order number and a short description of the issue. Include a photo if the item arrived damaged or doesn't match your order.

Our team replies within 24 to 48 business hours with instructions. Please don't ship anything back before you hear from us, as returns sent without prior approval can't be processed.

Depending on the situation, we may approve your refund without requiring you to ship the item back. We'll confirm this in writing.

Return shipping

When a return shipment is requested, return shipping costs are the customer's responsibility, unless the item is defective, damaged in transit, or was sent in error. In those cases, we cover the full cost.

Refunds

Once your request is approved, your refund is issued to the original payment method within 14 days. The time it takes to appear in your account depends on your bank or card issuer, typically 3 to 10 business days.

Original shipping charges are refunded when the return is due to a defect, damage, or an error on our side.

Damaged items or wrong order

Please check your order as soon as it arrives. If an item is broken, defective, or isn't what you ordered, contact us within 7 days at support@purepeth.com with photos. We'll send a replacement or issue a full refund at no cost to you.

Order not received

If your order hasn't arrived within the stated delivery window, email us. We'll open an inquiry with the carrier, and if the parcel is confirmed lost, we'll send a replacement or refund you in full.

Order cancellations

You can cancel your order any time before it ships. Email us as soon as possible at support@purepeth.com. Once the parcel has been handed to the carrier, cancellation is no longer possible, but you can still request a return once it arrives.

Contact us

Questions about this policy: support@purepeth.com