Shipping policy

 

Shipping Policy

Thank you for shopping with PurePeth. Here's everything you need to know about how we get your order to you.

Processing time

Orders are processed within 1 to 2 business days of being placed. Orders placed on weekends or public holidays begin processing on the next business day.

During sales, product launches, or peak seasons, processing may take slightly longer. If there is a significant delay, we'll email you.

Delivery time

Once processed, orders typically arrive within 5 to 10 business days, depending on your location. Total time from order to delivery is usually 6 to 12 business days.

Delivery estimates are not guarantees. Customs clearance, carrier backlogs, weather, and other circumstances outside our control can affect timing.

Where we ship from

Our products are shipped from our fulfillment partners overseas. This allows us to keep prices low and pass the savings on to you. Your order may arrive in packaging from our shipping partner rather than branded packaging.

Shipping destinations

We ship worldwide. If your country doesn't appear at checkout, email support@purepeth.com and we'll let you know whether we can deliver to you.

Shipping costs

Shipping costs are calculated at checkout based on your destination and are shown before you complete your purchase. Any free shipping promotions and their conditions are displayed on the product or cart page.

Tracking your order

Once your order ships, you'll receive a confirmation email with a tracking number. Please allow up to 72 hours for tracking to become active, as carriers often take time to register a parcel in their system.

If your tracking hasn't updated after 7 business days, email us at support@purepeth.com with your order number and we'll investigate.

Split shipments

If you order multiple items, they may ship separately and arrive on different days. You will not be charged extra for this. Each parcel will have its own tracking number.

Customs, duties, and taxes

International orders may be subject to import duties, taxes, or handling fees charged by your local customs authority. These charges are not included in your order total and are the responsibility of the recipient.

We have no control over these fees and cannot predict their amount. Please check with your local customs office before ordering if you're unsure.

If a parcel is refused at customs and returned to us, we can issue a refund for the product value, minus any shipping and return costs incurred.

Incorrect address

Please double-check your shipping address at checkout. If you notice an error, email us immediately at support@purepeth.com and we'll correct it if the order hasn't shipped yet.

We are not responsible for orders delivered to an incorrect address provided by the customer. If a parcel is returned to us because of an incomplete or incorrect address, we can reship it once you cover the new shipping cost.

Lost or delayed parcels

If your order hasn't arrived within 20 business days of shipping, contact us at support@purepeth.com. We'll open an inquiry with the carrier and, if the parcel is confirmed lost, we'll send a replacement or issue a full refund.

Damaged in transit

If your order arrives damaged, contact us within 7 days at support@purepeth.com with photos of the item and the packaging. We'll arrange a replacement or refund at no cost to you.

Contact us

Questions about shipping: support@purepeth.com